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Z-scores play a crucial function in Lean Six Sigma by providing a consistent measure of how far a data point lies from the mean. Essentially, they transform raw data into comparable units, allowing for precise analysis and decision-making. A positive Z-score points to a value above the mean, while a negative Z-score signifies a value below the mean

The Define phase of a Lean Six Sigma project forms the groundwork for success. In this case study, we explore how a manufacturing company employed the Define phase to identify inefficiencies in their production process. A cross-functional team was formed consisting of representatives from diverse departments, including operations, quality control,